Event: Digital Transformation Talks

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Event: Digital Transformation Talks

As a trusted NCVO partner, ShoNet will be hosting breakfast meetings at the NCVO head office in King’s Cross this Autumn.

Come and learn everything you need to know about paper based to electronic transformation!

With special guest speakers and demonstrations to enhance your Non-Profit Salesforce experience.

Book here using password: DTL1
When: Wednesday 21st November |  Where: Kings Cross, London

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Event: Your Salesforce Data On The Move

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Event: Your Salesforce Data On The Move

* Change to scheduled ShoNet Breakfast Session programme *

In place of our planned Accounting and Salesforce Integration workshop, ShoNet will now be running a breakfast session on how we can help your organisation to go mobile with Salesforce.

The team will guide you through the benefits of creating an app for your service users and communities. We will demonstrate how an app works, with the assistance of a special guest speaker who has created and now uses their own. Sign up today to find out how best to setup and use this invaluable tool!

Book here using password: SMA1
When: Wednesday 12th September |  Where: Kings Cross, London

 

 

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Client Cause Spotlight - Khulisa

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Client Cause Spotlight - Khulisa

ShoNet recently had the opportunity to work with and complete a Salesforce project for Khulisa. This amazing organisation strives to prevent social exclusion and seeks to rehabilitate the most vulnerable, and often misunderstood, in our society.

About Khulisa: For many prisoners, their life has followed a devastating pattern of social disadvantage, exclusion and crime. 

This cycle can sweep whole generations of people into a life they didn’t choose and this injustice starts early.  For some prisoners, it is their violent past which has resulted in their exclusion from society.  Some have experienced violence as the victims of crime, often victims of abuse or neglect: these traumatic incidents are very often the root cause of disruptive behaviour and it continues to fuel their isolation from society.

To break this cycle, Khulisa works with at-risk youth, prisoners and ex-prisoners to understand and tackle the root-cause of their violent and anti-social behaviours.  We do this by placing well-being at the heart of rehabilitation; we provide intensive therapeutic support and mentoring, which builds self-awareness and emotional resilience. By equipping people with the tools to choose alternatives to violence and crime, we provide a way out and a chance to feel safe and well.  In doing so, we transform their lives and enable them and their communities to truly thrive and flourish.

Working with ShoNet

''This is the second time I have worked with ShoNet through two different organisations and I would recommend them to anyone for any type of digital support. ShoNet have gone above and beyond to support our transition onto Salesforce and have been an absolute godsend. Before ShoNet, our Salesforce set up was unfinished and the team were unable to use the product, despite investing a lot of time and money. ShoNet have completely turned this around for us. Ayesha and the team made sure that they understood our needs and have made everything so easy for us, offering the highest quality of support at every step of the way. Until we started working with ShoNet we were completely lost with Salesforce, but it is now fully working for us. I don't know where we'd be without them - thank you so much to Ayesha, Clyde and the whole team!''

Annie Barber

Evidence and Impact Manager

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World Day Against Trafficking In Persons

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World Day Against Trafficking In Persons

As part of World Day Against Trafficking on 30th July, ShoNet collaborated with our client Ethical Trading Initiative and Salesforce.org, to highlight how they are using Non Profit technology in the fight against modern slavery.

Forced labour is a global issue that every country is affected by.

ShoNet supports the fantastic work that Ethical Trading Initiative do to support the millions of women, children and men exploited by forced labour and human trafficking.

Read the full article here

A special thanks to Cindy Berman of ETI, and our friends and business partners Ian Seath and Robin Brady, for their work on this project.

 

 

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       Salesforce Customer Success Man  ager    We are hiring!    We currently have 2 permanent positions for Customer Success Managers with Salesforce experience.  Both opportunities are North London based.   About Shonet   ShoNet’s customers are at the centre of all we do.  ShoNet has extensive experience of successfully implementing and customising Salesforce for charities.  We have transformed the way these organisations use and benefit from technology.  We need to add two Customer Success Managers to our small team in order to achieve our ambitious growth plans.  We offer a varied portfolio of client work. Collaboration – internally and externally - is at the core of the way we work.  This is a client facing role, where you will be required to have exceptional communication and organisation skills. You will be tasked with working alongside the ShoNet team to create and manage the delivery of client systems.   We offer a competitive salary,  continuous training towards Salesforce Certifications  and 20 days annual leave, plus bank holidays   Key Responsibilities    Build strong client relationships, to ensure we have clear sight of their requirements  Successfully deliver projects within agreed time frames and budget  Work effectively with ShoNet colleagues and contribute to a high performing team  Support business development colleagues with pre-sales activities       Qualifications and skills       Salesforce system administrator accreditation is desirable  Excellent communication & inter personal skills with experience in liaising with various stakeholders  Efficient in MS Office (version 7 and/or 10) and strong IT skills  A creative thinker, with the ability to troubleshoot and resolve issues  Excellent team leadership and team management skills    Essential Experience and Competencies    Minimum of 2 years Salesforce.com system administrator experience  Creation, analysis and review of business, functional, and technical requirements  Managing end-to-end Salesforce implementations  Responsible for partnering with others to implement IT projects   We welcome the opportunity to speak to experienced Salesforce users who are considering a new consulting career.    To apply please click  here     Closing date for applications Friday 17th August 2018

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Salesforce Customer Success Manager

We are hiring!

We currently have 2 permanent positions for Customer Success Managers with Salesforce experience.

Both opportunities are North London based.

About Shonet

ShoNet’s customers are at the centre of all we do.  ShoNet has extensive experience of successfully implementing and customising Salesforce for charities.  We have transformed the way these organisations use and benefit from technology.

We need to add two Customer Success Managers to our small team in order to achieve our ambitious growth plans.  We offer a varied portfolio of client work. Collaboration – internally and externally - is at the core of the way we work.

This is a client facing role, where you will be required to have exceptional communication and organisation skills. You will be tasked with working alongside the ShoNet team to create and manage the delivery of client systems. 

We offer a competitive salary, continuous training towards Salesforce Certifications and 20 days annual leave, plus bank holidays

Key Responsibilities

  • Build strong client relationships, to ensure we have clear sight of their requirements
  • Successfully deliver projects within agreed time frames and budget
  • Work effectively with ShoNet colleagues and contribute to a high performing team
  • Support business development colleagues with pre-sales activities

 Qualifications and skills

  • Salesforce system administrator accreditation is desirable
  • Excellent communication & inter personal skills with experience in liaising with various stakeholders
  • Efficient in MS Office (version 7 and/or 10) and strong IT skills
  • A creative thinker, with the ability to troubleshoot and resolve issues
  • Excellent team leadership and team management skills

Essential Experience and Competencies

  • Minimum of 2 years Salesforce.com system administrator experience
  • Creation, analysis and review of business, functional, and technical requirements
  • Managing end-to-end Salesforce implementations
  • Responsible for partnering with others to implement IT projects

We welcome the opportunity to speak to experienced Salesforce users who are considering a new consulting career. 

To apply please click here

Closing date for applications Friday 17th August 2018

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Nonprofit Digital Marketing

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Nonprofit Digital Marketing

Salesforce.org have launched a campaign called The Nonprofit Digital Marketer  - it is a new subscription series that offers practical advice and insights on how nonprofits can raise more awareness for their cause – all direct to their inbox!

Sign up today to improve your digital marketing presence in 2018.

Already subscribed? Please take a short survey about your experience

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CRM Database and Accounting Platform Integration

CRM Database and Accounting Platform Integration

Having worked with a number of not for profit organisations who have struggled to streamline their data processing and input, who often have to perform duplicated manual processing tasks in order to maintain the CRM and accounting systems, we have looked to provide a solution which seamlessly integrated the two systems.

This duplication can often include having to agree a large volume of donations received between the bank accounts within the accounting platform and the pledges recorded in the CRM.

In developing this integration, we anticipate that a number of data entry tasks will now become either redundant or much more efficient, creating more time for fundraising activity.

ShoNet have worked in partnership with Kreston Reeves, an accounting and financial services firm based in London, Sussex and Kent, and Astrea IT in order to develop the integration which effortlessly synchronises donations, contacts, invoices and products between Salesforce and Xero meaning information can be automatically available across the two platforms.

If you would like any further detail in relation to the above or would like a discussion around how this solution might benefit you, please call 0208 017 1688 or email info@shonet.co.uk

Monitoring & Evaluation for Charities: How to measure what matters

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Monitoring & Evaluation for Charities: How to measure what matters

 

'Value for Money', Return on Investment', 'Social Value', 'Impact Measurement'.  We are surrounded by buzz words and new fads for proving that what we do really is for the social good and really can make a measurable difference.  Understanding how to measure impact and then putting in place a cost effective system to do this can seem daunting.  There is a useful saying to keep in mind though that provides a great starting point, "What gets measured, matters.  So make sure you measure what matters."

 

Many charities and civil society organisations baulk at having to make more funds available to measure and prove what they already know: that they are making a difference.  Yet, measuring impact is a valuable source of management information.  Done well, monitoring and evaluation can provide a rich source of beneficiary feedback and programme performance that can also be used to improve your interventions and projects, making them more relevant and likely to deliver lasting change.  Building a monitoring and evaluation system is not necessarily a complicated or expensive process, but navigating the various tools and processes sometimes does need a little help. 

 

A good place to start is your current management information system.  You already know about the benefits of Salesforce for running your organisation efficiently and collecting fundraising and general management information that helps you to keep an eye on the bottom line.  Salesforce can however be more than that.  It can help you to make sense of monitoring data, so that you can keep track of the different projects you're running: how many people are being reached, what they think of the projects that they participate in, which projects are on track, which need further attention. 

 

Of course to make this happen for you, two things will need to be in place: an overall monitoring and evaluation plan, including a policy approach to monitoring and evaluation that your organisation is signed up to, secondly a set of relevant data collection tools that capture project performance in both a qualitative and quantitative manner, and which can be linked to Salesforce. 

 

It is important to understand exactly what you want to measure, why you want to measure it and who will use the data in order to design an effective system for data collection and analysis.  Understanding this 'what', 'why' and 'who' will start you on the road to effective and efficient monitoring and evaluation, which will make a valuable difference to your organisation.

 

Developing systems and processes that make charities more effective is a driving focus for us at Shonet and we know that developing and improving your management information systems to include meaningful monitoring and evaluation data, will making proving impact easier and lead to better interventions that can deliver lasting change.

 

Do you want to improve the data that you are collecting and using?  Contact us for a free consultation to find out how we can help you to develop your monitoring and evaluation plan and tools.

This article was written in partnership with Robin Brady

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