Welcome to ShoNet India - Our Robust and Efficient Delivery Team


Welcome to ShoNet India - Our Robust and Efficient Delivery Team

We are pleased to announce the opening of our new office in the global information technology hub, India. The launch of ShoNet India means the strengthening of our delivery arm. This indeed is an exciting time for ShoNet as we grow and expand our offerings as an organisation. We are very much still committed to remaining true to who we are and what we do which is based on the notion of serving you our customers effectively and efficiently. We are confident and certain that this will be achieved as ShoNet UK work collaboratively with our colleagues at ShoNet India. 

Our ShoNet customers will now have access to even more robust and efficient delivery, allowing you to grow and reach your objectives as an organisation. Bhisham Bajaj the Head of Delivery at ShoNet India adds;  

Bhisham Bajaj, Head of Delivery at ShoNet India

Bhisham Bajaj, Head of Delivery at ShoNet India

“We are aiming to expedite the delivery of ShoNet projects by offering a team of dedicated and certified Salesforce individuals who are passionate about delivering the best service for our customers. Additionally, having a team in India means we can provide extra support to our clients. 

Lastly an important objective is to align all development tasks as we work collaboratively with the UK team so we can as ShoNet continue to deliver an efficient and effective process. These are exciting times ahead for us here at ShoNet India.”  

As we begin this exciting journey with our new team based in India we have purposefully built a robust ecosystem that seeks to deliver an unparalleled service for our ShoNet customers.  

ShoNet’s Chairman, Clyde Williams closing remarks; “This expansion aims to reduce the time it takes to deliver our customers’ projects.  We are also enhancing our technical skills to ensure that all projects are designed to run trouble-free.  I look forward to growing our resources both in the UK and India.” 


If you would like to know more about ShoNet India or have any media enquiries, please contact info@shonet.co.uk 

Written by Faith Anyanwu, Marketing Manager at ShoNet.


Objectives, Measures and Deliverables


Objectives, Measures and Deliverables

I’m working with several clients where people are being asked to initiate projects, but seem unable to understand the difference between Objectives, Measurements and Deliverables.  This really hinders their ability to come up with do-able projects, with clearly identifiable benefits.  I’ve written a quick guide to Objectives Measures and Deliverables, and there’s a more detailed overview of Project Initiation here.  If you prefer, you can read the guide by clicking on the “Read the rest of this entry” hyperlink below.

Project Objectives:

Write a one line statement (or a few concise bullets) that specifies what the project is trying to achieve.  Objectives are often expressed in the form: “To [improve/increase/enhance/etc.] something, by [x amount], by [dd/mm/yy date]; e.g.

  • To reduce time to respond to complaints by 50%, by November 2008

  • To increase income by £50k, by 31/03/09

Ideally, they should be SMART, or be capable of being made SMART once further definition work has been done.  SMART = Specific, Measureable, Achievable, Relevant, Time-bound.  If you can track achievement against the objective on a graph, then it’s probably a SMART objective.
They don’t contain words such as “optimise”, “maximise”, “minimise” and they don’t have deadlines such as “Autumn” or “Quarter 3”.  They certainly aren’t “ongoing”.
They should not describe what you plan to do, how you plan to do it, or what you plan to produce.
The only type of project where you probably cannot write a SMART objective is a scoping, or feasibility project, where the aim is to deliver a recommendation or report.
An objective “To implement a new xyz IT system” is not an objective.  What is the expected organisational benefit here?  If you can see it, feel it, file it, trip over it, or put it on a shelf, it’s probably a deliverable, not an objective!  You won’t be able to draw it on a graph.
So, objectives must define desired benefits, outcomes or performance improvements that you expect from the project.  What you need to measure on your project will naturally fall out of the definition of good objectives.
Project Measurements:

What you need to measure on your project will naturally fall out of the definition of good objectives.  Measurements are about data and should therefore be capable of being summarised on a graph.  There aren’t that many things you can measure, although there are many examples and many potential derived measurement ratios:

Some Measurement Examples…

Volume: Input volume, Output volume (yield), Number of…, Frequency & Usage rates (No./Day)
Time: Activity processing time (Duration), Cycle-time (end-to-end), Delay (waiting time)
Cost: People cost (from time & overhead), Resource costs (non-people), Profit/Loss, Value-add
Success Rate: Accuracy, Error Rate, Response Rate, Attrition Rate, Completion Rate, Wastage Rate, Non-compliances
Conformance: % Achievement of specification, Completeness, Availability
Timeliness: On-time Delivery, No. or % Delivered within target, No. or % Delivered late
Perception: Satisfaction, Happiness, % Agreement/Disagreement, Intention to re-purchase/re-use/recommend, Loyalty 
Physical Parameters: Length, Weight/Mass, Volume, Area, Time, Acidity, Velocity, Acceleration, Current, Voltage, Energy

Project Deliverables:

These may also be called “outputs” or “products”.  Too many Project Initiation Documents specify Deliverables as their objectives.  Deliverables are only produced in order to enable achievement of the objectives.
Deliverables are the tangible things that the project will produce to enable the objectives to be achieved.  The focus should be on the “real” deliverables (such as new facilities, paperwork, equipment or materials), not the “internal deliverables” (such as a Project Definition, a Business Case or a Risk Log).  It is these “real deliverables”, when used, that will deliver the project’s proposed benefits.
Deliverables will often have a level of quality or specification associated with them, against which their performance can be assessed.
Many IT and Facilities projects suffer from having deliverables expressed as objectives.  The result is that the focus of the project is on delivering “stuff”, rather than improving organisational performance.

Written by Ian Seath, Improvement Skills Consulting Ltd (one of ShoNet partners)

Improvement Skills Consulting Ltd. was established in 2007 by Ian Seath who has consulting experience going back to 1990 (and internal consulting and facilitation prior to that). Ian has worked with more than 200 clients and helped implement a wide range of approaches to improve customer satisfaction, reduce process cycle-times, drive out waste and actively engage staff in continuous performance improvement.


G Cloud 11 Approved - Salesforce Consultants


G Cloud 11 Approved - Salesforce Consultants

We are excited to announce that we are G Cloud 11 approved, this means we are able to continue delivering an excellent service to Public sector organisations. In particular, we are approved to implement and customise Salesforce for any Public sector organisation.

G Cloud is the UK’s Government framework, it is an agreement between the government and suppliers.

Buying services through the framework is faster as the rigorous vetting process to be approved has taken place which makes the process efficient and effective. Additionally the framework is compliant, regulated and refreshed. G Cloud is one of the Government’s initiatives to make it easier for SMEs to provide services to the public sector.

The G-Cloud framework is open to any public sector body including local authorities, housing associations, education sector and more.

If you are a Public sector organisation and are interested in working with approved G Cloud Salesforce consultants, please do contact us here at ShoNet on 020 8017 1688 or email support@shonet.co.uk

Written by Faith A, Marketing Manager, ShoNet.


Reports and Dashboards – Visuals Speak for Themselves


Reports and Dashboards – Visuals Speak for Themselves

The days of Spreadsheets is slowly fading away as a lot more organisations move towards using databases (CRM tools). This is because databases like Salesforce (CRM) provides versatility which Spreadsheets do not, for example organisations can use Salesforce to create instant real time reports and develop a relationship management process with each of your customers. However Spreadsheets can easily be lost in emails, require formulas, not user friendly and more.

Access to Instant Reports

One aspect of Salesforce which our customers find extremely useful is the reporting function. Salesforce Reports is popular with many organisations as it takes the data from within your organisations Salesforce records and essentially allows you to; create instant detailed reports, make insightful decisions, easily build and filter these reports and much more. Additionally Salesforce Reports allows you to export these reports into a Spreadsheet if you want, so no more switching back and forth between programs and no more exporting data to and fro applications or platforms.


Visualise Reports - Dashboards

If having instant access to your reports and data isn’t great enough – Salesforce allows you to visualise your data with dashboards, which will open you up to endless possibilities your data can present. Many of our customers have found Salesforce dashboards to be helpful and we too can testify of how useful and effective they can be! Dashboards are so much more than line charts and pie segments, it allows you to present your reports visually, exactly how you need in a fun and interactive format to give yourself or your team important information required at a glance.


Salesforce Training

If you want to improve your Salesforce reports and dashboards training, then you’ll be interested in our Salesforce Reports, Dashboards and Analytics training taking place on Tuesday 23rd of July in London. We are holding training sessions specifically on Reports, Dashboards and Analytics for beginners and more advanced users. We held our first session in June but if you are interested in attending our next one in July, please click here.

By Kayfeanne Davis, Customer Success Executive at ShoNet.


Form Assembly - Build quality forms, collect quality data


Form Assembly - Build quality forms, collect quality data

We are living in a world driven by Data - data is to a business what water is to a human, it is essential! However it is not just about having enough water, you need to have QUALITY water. This is the same way that it does not matter how much data you have, what is important is the QUALITY of data to; know your customers, to lay out your strategies, to enhance your relationship and to get more sales/ funding. A key proponent to this is the forms used to capture your data.

Here are three key reasons why you need a quality data capturing form:

1.       Good Customer Experience: These forms ensures the customer experience so that they don’t mind spending time while sharing information.

2.       Quality Data: These forms provide enough validations & restrictions which restrict any user to share incorrect data. It saves your team’s efforts to filter the potential leads.

3.       Integrated Data: These forms allow you to store all of your data at one place ie. CRM system which is a key thing for data analysis.

Having used various form building applications we believe Form Assembly is heads and shoulders above the rest and our customers agree too. Here are 5 reasons why we feel Form Assembly is a great application to consider when thinking about a suitable data capturing application.

Salient features which make Form Assembly a promising Data Capturing Partner:

1.       Mobile App: You can collect the data in offline and online mode. It works for unlimited data and you can sync when you get internet access

2.       Powerful Integration: It is not just about Salesforce but it has a number of other connectors available which allow a user to connect with other applications.

3.       Drag & Drop Form Builders: You needn’t be techy to use this. Once you get a license then you are a form developer with Basic training available on their knowledge base. Besides this, they have very helpful support to solve your tailored requirements.

4.       Security: They are obsessed with the security and this is the reason they have multiple measures in place for data security so Forms can be easily used for any sensitive information too.

5.       Fit for all: Form Assembly is not restricted to any specific industry but they can be used in almost all industry be it Non-Profit, Healthcare or Financial.


Form Assembly is a shining star for data capturing forms which can deliver a fast and efficient user interface for all kinds of forms. It provides all the features you need like cloud servers, Auto-response emails, notifications etc. On top of everything, it enables you to design, connect and publish all of your forms just with drag and drop.

Book your free Demo today here

Written by Bhisham Bajaj, Delivery Director at ShoNet.


Salesforce Pay-as-you-go Support Contract


Salesforce Pay-as-you-go Support Contract

Our “Pay-as-you-go Support Contracts” have become very popular among clients who need ad-hoc assistance with more technical tasks and customisations. You still get the same fast, efficient and friendly service as with ALL our Support Contracts. Additionally, you gain access to our certified Salesforce Administrators and Developers who are qualified to resolve your Salesforce queries.

“Pay-as-you-go Support Contract” is perfect for those who require flexible service and do not want to be tied down to an annual agreement.

Our “Pay-as-you-go Support Contract” packages can be purchased in hourly increments of 10, used as and when required. Depending on the frequency of usage, we will review the hours accrued on a weekly/monthly basis to ensure we are providing the best support solution for your business needs.

To discuss your Salesforce support requirements please contact ayesha@shonet.co.uk or call 020 8017 1688.

By Ayesha Akaloo, Operations Support Manager at ShoNet.



DocuSign for Beginners - 5 reasons why you should use DocuSign


As the world becomes more electronic driven and environmentally conscious, paper is fast becoming more redundant. We at ShoNet have been reviewing various e-Signature applications for customers who are moving away from paper-based contracts, forms, reports etc. As DocuSign partners we are excited to see a great application that can be used in organisations in a variety of way to close deals to supporting a charities “Green” agenda by reducing the amount of paper used with apparent cost savings.

With over 200million users DocuSign is truly is the world’s leading e-signature application. Here are 5 things we like about DocuSign;

  1. Simple and easy to use. DocuSign allows you to get things done quicker, faster as you can sign documents from anywhere and on any device.

  2. It integrates with Salesforce. DocuSign is a native application which sits within Salesforce and pulls information from and to Salesforce.

  3. Transaction management, with DocuSign you can determine the workflow.

  4. DocuSign is secure and reliable in storing documents.

  5. GDPR approved applications are important to us and also to our customers. DocuSign adheres to the GDPRR rules and regulations.

To get more information and a free demo contact faith@shonet.co.uk or call 020 8017 1688.

Blog Written by Faith Anyanwu, Marketing Manager at ShoNet.


SRI's Salesforce Success


SRI's Salesforce Success


Key challenges: Legacy database, not user friendly, not flexible

Why Salesforce?: Donated licenses, flexible due to API, cost effective, integrates with website, manage GiftAid, cloud storage and accessibility

Why ShoNet?: Competitive pricing, experience in the charity sector, Salesforce experts, easy to work with

Impact: SRI have seen a positive return on investment, a more efficient team, increase in donations


Save the Rhino International (SRI) is a UK registered charity.  Their vision is for a world where all five rhino species can thrive in the wild for future generations. SRI collaborates with partners to support endangered rhinos in Africa and Asia.


Make a change

In 2014 the SRI team embarked on updating their organisation’s technical architecture in line with their plans to continue to be an innovative charity.

SRI had a 7 year old database which did not give them the flexibility they needed. Susie Offord-Woolley, Deputy Director said “our teams were affected by the legacy database which was time consuming to use and not user friendly. We considered improving the existing system, however after assessing the cost and understanding the limitations, we decided to seek an alternative solution.”


Choosing a solution/ choosing a partner

SRI ran an open competition to find a database that would meet their carefully considered current and future needs. 

Susie said “we needed an end-to-end solution which integrated our website and email system with our database”.

After a rigorous process SRI selected ShoNet to partner them on this journey. Susie said “we ran a tender process and selected ShoNet based on several factors including their competitive price.  ShoNet proved to be an excellent partner. They have knowledge and expertise in developing efficient business processes and integrating technology, but they have so much more which differentiates them from other companies”. 

ShoNet recommended Salesforce as a CRM solution for the SRI team due to its flexibility, security and fundraising capability.  Another attractive Salesforce CRM capability was the integration with applications such as Sage and MailChimp.


Small change, big impact

The SRI CRM implementation was delivered with the aid of a 5 stage process from Discovery through to Benefit Realisation. An aspect which Susie found helpful was mapping SRI’s existing process and comparing it to the process they wished to use in future. 

Since implementing Salesforce, Susie and the SRI team have seen “…a positive return on our investment. We are three times as efficient as we were previously; we have seen an increase in donations, more collaborations between the teams and better reporting which has helped us plan ahead”.  In a short space of time Salesforce has proved to be useful and central to SRI’s success.

Susie concludes “ShoNet really cared that the solution we were getting was the best for the charity, even if this meant more work than expected for them; they never cut corners, and they kept a high level of focus and dedication throughout the whole project.  If Salesforce didn't have an obvious solution for how our charity wanted a process to work, ShoNet would investigate new technologies, speak to third parties in order to present the best option for the charity to be able to choose what worked best for us”.

Contact the ShoNet team to realise the benefits you can experience for you and your organisation.

For more information on Save the Rhino international please visit: www.savetherhino.org


Winter 19' Highlights Summary


Winter 19' Highlights Summary

Salesforce have released an array of new features for Winter 19’!

Our Technical Director, Steve Rose, has summarised them below for easy reference.

1. Change Your View with Display Density Settings

You now have more control over how you want to view your data without changing the layout! Select one of these two new Lightning Experience display density settings as the default and let your users choose their own display density at any time from under the profile menu.


2. Check a Field’s References Before You Edit It

Now you can see the references to a custom field, such as in a report or formula, with the click of a button. You can also communicate changes to others who use the field in a formula or other context.


3. Collaborate with Ease with List View Sharing

Have a list view with an amazing set of filters that you’d love to share with your team? Or maybe you have a list view that you only want a select few to access. Take collaboration to the next level by sharing your list views with user groups in your org.


4. Use Background Utility Items to Add Functionality to a Lightning App

Add functionality to your Lightning apps without cluttering the user experience! Background utility items run without a visible entry in the utility bar.

Here are a couple things you can do with background utility items:

    Add custom shortcuts

    Listen for events, like chat notifications, and notify the user

    Capture data on how your service agents or sales reps spend their time interacting with customers

    Enforce console tab limits


5. Edit Joined Reports with Lightning Report Builder

Work with joined reports in Lightning Experience’s modern interface and take advantage of Lightning Experience’s productivity-improving features like report run page filtering. Edit joined filters, groups (including cross-block groups), and columns with the Lightning report builder.

6. Find the Data You Need in a Jiffy with List View Search

Use the new search bar to search the field data in your list views and find the records you need in record time

Click here for the full video series of the Winter 19’ Highlights from Salesforce




MEL Breakfast Session Success!


MEL Breakfast Session Success!

Last month we held a free breakfast session on Monitoring, Evaluation and Learning at the NCVO Head Office for a morning of education and problem solving.

We were joined by special guest speakers Sarah Ebanja, Chief Executive of of The Spurs Foundation and Annie Barber, Evidence and Impact of Khulisa UK, who both gave invaluable demonstrations on their personal experience and perspectives on MEL.


‘‘ Excellent session on monitoring, evaluation & learning this morning! Thanks @Shonetsystems @NCVO & great to hear examples from Annie @KhulisaUK & Sarah @SpursFoundation about their experience putting this into practice #charity #impact ‘‘

- @sarahsarahwilko

Our partners, Ian Seath and Robin Brady, demonstrated how you can become more effective in achieving your objectives in measuring development impact, analytics, data quality assurance and results management.

We aimed to improve knowledge, share good practice and explore better data management solutions to overcome common issues experienced.


Attendees learned how, by implementing a few simple changes and additions to their current CRM system, they are able to better track and organise the evidence linked to the results they are delivering, and report on that evidence comprehensively.

Overall, everyone came away from the event in agreement that they had learned something new and were inspired by our speakers.

Many thanks to everyone who attended. Look out for more information on scheduled events and webinars in the new year!