Salesforce Customer Success Manager with Monitoring & Evaluation experience

We are hiring!

We currently have 2 permanent positions for Customer Success Managers with Monitoring & Evaluation and Salesforce experience.

Both opportunities are North London based.

About Shonet

ShoNet’s customers are at the centre of all we do. ShoNet has extensive experience of successfully implementing and customising Salesforce for charities. We are now focused on developing our Monitoring & Evaluation service.

We need to add two Customer Success Managers to our small team in order to achieve our ambitious growth plans. Collaboration – internally and externally - is at the core of the way we work.

Join our team to implement new and transform existing Salesforce databases into first class Monitoring & Evaluation systems that provides our customers with much needed analysis and insight. Your goal will be to help our customers achieve their objective of measuring development impact, analytics, data quality assurance and results management.

This is a client facing role, where you will be required to have exceptional communication and organisation skills. You will be tasked with working alongside the ShoNet team to create and manage the delivery of client systems. 

We offer a competitive salary, continuous training towards Salesforce Certifications and 20 days annual leave, plus bank holidays.

Key Responsibilities

• Build strong client relationships, to ensure we have clear sight of their requirements

• Successfully deliver projects within agreed time frames and budget

• Work effectively with ShoNet colleagues and contribute to a high performing team

• Support business development colleagues with pre-sales activities

 Qualifications and skills

• Salesforce system administrator accreditation is desirable

• Excellent communication & interpersonal skills with experience in liaising with various stakeholders

• Efficient in MS Office (version 7 and/or 10) and strong IT skills

• Excellent team leadership and team management skills

Essential Experience and Competencies

• Minimum of 2 years Monitoring & Evaluation experience

• Minimum of 2 years Salesforce.com system administrator experience

• Creation, analysis and review of business, functional, and technical requirements

• Managing end-to-end Salesforce implementations

We welcome the opportunity to speak to experienced Salesforce users who are considering a new consulting career. 

To apply please click here

Closing date for applications Wednesday 12th December 2018

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ShoNet Work Experience and Training Programme

In association with The Amos Bursary

In June we welcomed Nathan Essel, who worked with ShoNet as part of his invaluable support programme with The Amos Bursary. Students accepted for the bursary are guided through their Sixth form and University education and are mentored to develop their social and commercial skills through opportunities and life changing experiences.

Nathan worked on various projects and his knowledge of IT software and programming were very helpful in assisting with creating an app for the client.

 ‘’During my 4-day work experience at Shonet, I learnt how businesses work with IT in a commercial setting. This was a very new experience to me as I am interested in computer science and programming, but I had never thought about the implementation of technology.’’

‘’I learned about a cloud service tool called Salesforce, which is an application that manages how users interact with a database. As part of my training to use this service, I was taken to meetings to discuss whether clients could use it to manage their data. One of the meetings I attended surprised me a lot as there was a great lack of communication, such as how they saved their files etc.’’

‘’Overall, I enjoyed working at ShoNet and helping to create Salesforce applications. My colleagues were very kind and helpful, which resulted in me being introduced to Salesforce and widening my future paths.’’

Nathan was trained using Trailhead, which he can continue to further study and increase his Salesforce skills, which are recognised globally.

ShoNet are proud to support the bright young talent of the next generation and wish Nathan every success in his future endeavours. A special thanks to our Technology Director Steve Rose for his support with our training programme and his continuous work with the Amos Bursary.

We are also pleased to welcome our new interns, Ikehi Omezie and Sena Basoah, who have joined the ShoNet team for the summer.